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5.0

ordered sat the 10th hallmark 19 got card in mail you charged credit card but did not download si I paid 30 dollars for nothing guess ill call credit card and cancel called several times waiting over 30 minutes what a rip off ive ordered upgrades before it went well not this time very sad really wanted upgrade I got card of how easy it would be never seen company take so long to answer phone here I am still on phone 45 minutes later easier to call credit card and cancel why send me card to upgrade when it cant be done you guys have so many complaints cant answer phone after 45 min terrible service please let me know what is going on cant get human on phone

Reason of review: Poor customer service.

Monetary Loss: $2999.

Preferred solution: Full refund.

Hallmark Software Pros: Customer service.

Hallmark Software Cons: Long wait on phone.

Location: Fort Huachuca, Arizona

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Norma J Zin

it was resolved it was my fault and sorry I made compliant

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reply icon Replying to comment of Norma J Zin

So glad you resolved your issue. I also ordered but did not get the download link and can't get in touch with them. How did you resolve it?

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